Privacy policy.

Last updated: 17 September 2025

At Opus Pilates Studio, your privacy is important to us. This policy explains how we collect, use, and protect your personal information—both online and in-studio.

1. Information We Collect

We may collect:

  • Contact details such as your name, email address, and phone number (e.g., when you enquire, book a class, or sign up for a programme).

  • Health or fitness information you choose to share (e.g., injuries, postnatal recovery details) so we can tailor your sessions safely.

  • Payment details, processed securely by trusted third-party providers (we do not store your card details).

  • Data from Meta Ads: When you submit details through our Facebook or Instagram lead ads, we receive the information you provide (e.g., name, email, phone) to follow up on your enquiry.

  • Website data (cookies, IP address, analytics) to improve performance and user experience.

2. How We Use Your Information

Your data helps us:

  • Respond to enquiries and provide services you’ve requested.

  • Tailor programmes and sessions to your individual needs.

  • Process bookings, memberships, and payments securely.

  • Send updates or offers about Opus Pilates (you can opt out anytime).

  • Improve our website, ads, and services.

  • Fulfil legal or regulatory obligations.

3. Sharing Your Information

We will never sell or rent your data. We may share limited information only with:

  • Service providers (e.g., booking software, payment processors, email systems) who help us run the studio.

  • Authorities if required by law or to protect legal rights.

4. Data Storage & Security

We use appropriate technical and organisational measures to keep your data safe. Sensitive payment information is handled by secure third-party processors.

5. Cookies & Tracking

Our site may use cookies or similar technologies to analyse traffic and enhance functionality. You can adjust your browser settings to refuse cookies.

6. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Ask us to correct or delete your data.

  • Withdraw consent for marketing communications at any time.

Contact us at management@opuspilates.co.uk to exercise these rights.

7. Meta Ads & Lead Forms

When you submit your details via a Facebook or Instagram ad, you are providing information directly to Opus Pilates Studio. This information is used solely to respond to your enquiry, book consultations or classes, and send relevant follow-ups. We do not share these details with unrelated third parties.

8. Third-Party Links

Our communications or website may include links to third-party websites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this policy from time to time to reflect changes in practices or legal requirements. The latest version will always be available on our website.